WHEN WILL MY ORDER SHIP?
Orders cut off for shipping is Wednesdays at 6PM to be processed and shipped on Thursdays. This applies to non-wholesale orders of our treats and chew products, and 1 week turnaround time for snuffle mats unless otherwise stated. We will process orders between Monday - Friday during standard business hours, except on national holidays at which time our store will be closed.
You will receive a notification message once your order is completed and shipped.
IS LOCAL PICK UP/DELIVERY AVAILABLE?
Absolutely! When checking out, simply select 'Free Local Pick Up' from the available shipping options. Orders over $60 are automatically eligible for delivery within Edmonton zone. Please note that delivery schedule varies weekly.
You will be contacted to schedule a pickup/delivery once your order is completed - pickup is in Laurel area, SE of Edmonton off of 17th St and Anthony Henday.
Shipping costs are calculated during checkout based on amount of purchase and destination of the items in the order. We offer flat rate shipping for orders over $50 within Canada. Flat rate shipping also varies in the destination of the items. Payment for shipping will be collected with the purchase.
Transit Time Domestically: In general, domestic shipments are in transit for 2 - 5 business days.
Transit time Internationally: 5-10 days
CHANGE OF DELIVERY ADDRESS
For a change of delivery address requests, we are able to change the address at any time before the order has been shipped.ITEMS OUT OF STOCK
Upon shipment, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.
SHIPPING TIME EXCEEDED
If the shipping time has exceeded the forecast provided by the tracking information we provide, please contact us at email@example.com or call 780.616.4101 so that we can research the status of your shipment.
PACKAGES DAMAGED IN-TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the package from the shipping provider and get in touch with us at firstname.lastname@example.org or by calling780.616.4101. If the package has been delivered without you being present, please contact us for next steps.
PROCESS FOR PACKAGES DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the shipping provider has completed their investigation into the claim.
PROCESS FOR PACKAGES LOST IN-TRANSIT
We will process a refund or replacement as soon as the shipping provider has conducted an investigation and deemed the package lost.
For all customer service requests, you can email us at email@example.com or call 780.616.4101