Shipping Policy

IS LOCAL PICK UP/DELIVERY AVAILABLE?

Absolutely! When checking out, simply select 'Free Local Pick Up' from the available shipping options. Orders over $50 are automatically eligible for delivery within Edmonton zone. Please note that delivery schedule varies weekly.

You will be contacted to schedule a pickup/delivery once your order is completed - pickup is in Laurel area, SE of Edmonton off of 17th St and Anthony Henday.

WHEN WILL MY ORDER SHIP?

Orders cut off for shipping is Monday at 6PM to be processed and shipped on Tuesdays. This applies to non-wholesale orders of our treats and chew products, and 1 week turnaround time for snuffle mats unless otherwise stated. We will process orders between Monday - Sunday during standard business hours, except on national holidays at which time our store will be closed.

You will receive a notification message once your order is completed and shipped.

SHIPPING COST

Shipping costs are calculated during checkout based on amount of purchase and destination of the items in the order. We offer flat rate shipping within Canada. Flat rate shipping also varies in the destination of the items. Payment for shipping will be collected with the purchase.

Eastern Canada shipping rates:

orders up to $124.99 = $15.00
orders over $125.00 = free shipping

Western Canada shipping rates:

orders up to $124.99 = $10.00
orders over $125.00= free shipping

Rest of Canada shipping rates:

orders up to $124.99 = $15.00
orders over $125.00 = free shipping

DELIVERY TERMS

Transit Time Domestically: In general, domestic shipments are in transit for 2 - 5 business days. We use FedEx, UPS and Purolator mostly, sometimes Canada Post - dependant on where the package is heading.

Transit time Internationally: 5-10 days

CHANGE OF DELIVERY ADDRESS

For a change of delivery address requests, we are able to change the address at any time before the order has been shipped.

ITEMS OUT OF STOCK

While we try to maintain accurate stock counts on our website, from time-to-time there may be a stock discrepancy and we may not be able to fulfill all your items at the time of purchase. If an item is out of stock, we will wait for the item to be available before shipping your order. Existing items in the order will be reserved while we await any out of stock items. If the back order will be longer than 5 business days, we may ship the available items to you and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund on that item.

TRACKING NOTIFICATIONS
Upon shipment, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.

SHIPPING TIME EXCEEDED

If the shipping time has exceeded the forecast provided by the tracking information we provide, please contact us at info@hungrymutts.ca or call 780.616.4101 so that we can research the status of your shipment.

PACKAGES DAMAGED IN-TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the package from the shipping provider and get in touch with us at info@hungrymutts.ca or by calling780.616.4101. If the package has been delivered without you being present, please contact us for next steps.

PROCESS FOR PACKAGES DAMAGED IN-TRANSIT

We will process a refund or replacement as soon as the shipping provider has completed their investigation into the claim.

PROCESS FOR PACKAGES LOST IN-TRANSIT

We will process a refund or replacement as soon as the shipping provider has conducted an investigation and deemed the package lost.

CUSTOMER SERVICE

For all customer service requests, you can email us at info@hungrymutts.ca or call 780.616.4101