IS LOCAL PICK UP AVAILABLE?
Absolutely! When checking out, simply select 'Free Local Pick Up' from the available shipping options.
You will be contacted to schedule a pickup once your order is completed - pickup is in Laurel area, SE of Edmonton off of 17th St and Anthony Henday.
WHEN WILL MY ORDER SHIP?
Orders cut off for shipping is Monday at 6PM to be processed and shipped on Tuesdays. This applies to non-wholesale orders of our treats and chew products, and 1 week turnaround time for snuffle mats unless otherwise stated. We will process orders between Monday - Sunday during standard business hours, except on national holidays at which time our store will be closed.
You will receive a notification message once your order is completed and shipped.
Shipping costs are calculated during checkout based on the destination of the items in the order. We offer flat rate shipping within Canada. Payment for shipping will be collected with the purchase.
Eastern Canada shipping rates:
Western Canada shipping rates:
Rest of Canada shipping rates:
Transit Time Domestically: In general, domestic shipments are in transit for 2 - 5 business days. We use FedEx, UPS and Purolator mostly, sometimes Canada Post - dependant on where the package is heading.
Transit time Internationally: 5-10 days
CHANGE OF DELIVERY ADDRESS
For a change of delivery address requests, we are able to change the address at any time before the order has been shipped.ITEMS OUT OF STOCK
Upon shipment, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.
SHIPPING TIME EXCEEDED
If the shipping time has exceeded the forecast provided by the tracking information we provide, please contact us at email@example.com or call 780.616.4101 so that we can research the status of your shipment.
PACKAGES DAMAGED IN-TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the package from the shipping provider and get in touch with us at firstname.lastname@example.org or by calling780.616.4101. If the package has been delivered without you being present, please contact us for next steps.
PROCESS FOR PACKAGES DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the shipping provider has completed their investigation into the claim.
PROCESS FOR PACKAGES LOST IN-TRANSIT
We will process a refund or replacement as soon as the shipping provider has conducted an investigation and deemed the package lost.
For all customer service requests, you can email us at email@example.com or call 780.616.4101